RETURNS POLICY

IN-STORE RETURNS

We accept returns for in-store purchases within 14 days for an exchange or store credit only. Please note that this excludes used shoes and electronic items. In-store purchases cannot be returned online and must be returned in-store accompanied with a receipt.

ONLINE RETURNS

Mr Browns accepts returns online for an exchange if you are not completely satisfied with your order. This excludes items that were discounted due to faults or pre-owned items. An exchange is available for a different size within the 14 days from when the item had been delivered. 

Alternatively, you can choose the option of store credit. Which can be used online or in store. Item must be in stock via our website and can not be used upon sourcing.

You will need to pay for your return postage. The responsibility of the product will remain yours until it arrives with us. For this reason, we would advise you to send your exchange with tracked postage. Please ensure to include your name as well as your order number with your return. Once your item has been received and processed by us a member of our team will contact you.

Please send all returns to our Bristol store: 

77 Gloucester Road, BS7 8AS.  

SOURCED RETURNS

No refund or exchanges on items that were specifically sourced in for you. Therefore please ensure you check that everything is correct before placing an order with our sourcing team.  

Returns Terms & Conditions

  • Please do not remove the security seal until you are happy with your order. We reserve the right to consider the condition of any product that you wish to return and make any deductions if there are indications that the product, its tags, security devices or seals have been used, removed, broken or tampered with. 
  • Faulty items and that are discounted or pre-owned items are excluded and cannot be returned.
  • Shoes and other accessories must be returned with their original boxes, tags and packaging, which must not be damaged and/or altered or used as the external parcel for the shipment.
  • Electronic devices cannot be returned or exchanged.
  • We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been worn, washed or altered, please ensure the item is stored in a clean and smoke free environment with all the manufacturers respective packaging and tags attached.
  • You have a legal obligation to take reasonable care of the product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
  • Personalised and custom made or to measure Items are non-returnable, we also cannot accept the return of any face masks/socks/scarves/gloves, this is for hygiene purposes.
  • We are unable to accept special orders that have been sourced specially for you as part of our private shopping custom services, this will be made aware to you before payment capture and will be relayed to you in writing, upon reply from yourself we will accept this as confirmation that you understand this in writing and that you accept our terms.
  • Products should be returned in the original packaging, with their respective brand tags still attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product.


Exchanges are offered to ensure that customers are satisfied with their purchases from Mr Brown's Exclusive. However, customers that excessively return items may be refused at our sole discretion and future orders may be rejected.

Where you have failed to take reasonable care of the goods, we reserve the right to refuse a return.

By purchasing a product from Mr Brown's Exclusive, you agree to these terms and conditions. 

If you have any questions or concerns in regards to sizing or condition on any of the items listed on info@mrbrownsexclusive.co.uk please contact us for more information.

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