ORCHID

Ordered a T shirt in a size too small. Reached out on Instagram and got a very fast reply providing details for the return. Very friendly customer service and prompt replies with voice notes which make you feel like you’re not talking to a robot. Old t shirt was returned with larger size ordered and refund arriving in good time also.

Condition of both t shirts were immaculate, will definitely be ordering from Mr Browns exclusive again the future.

Brilliant shop & really friendly, friendliest shop I’ve ever known&make sure your purchase is 100% perfect.I finally managed to get hold of the Ugg tasmans for my wife’s birthday on Tuesday . They went to ship them out then saw there was a tiny scuff so decided to source another pair&sent them straight away with next day delivery so they came in time for her birthday. The owner kept apologising which I felt he didn’t need to. It was very kind of them to decide to sorce another pair specially when they’re hard to get hold of. Still with them doing that & Christmas they came very quickly .Will definitely go to these guys in the future. Also the personalised Christmas card was a good touch.Thank you ☺️

First time buying from Mr Brown's Exclusive and am beyond impressed. I experienced quick and efficient communication dealing with Omari who was more than happy to help with any queries. He also sent out of his way to do me a good turn with my purchase. Ordered on Thursday afternoon and it was here around 9am on Monday, making the whole transaction even more pleasant. I was after a particular item in this case, however will be keeping an eye on this shops stock in future when I need to pick something up. Item arrived in immaculate condition and I'm delighted to own it. Thanks so much for everything, I'll be back! 5*s, 10/10 experience all round!